Shipping policy

Thank you for choosing Thank God! We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services. Please read the following information to understand our shipping policies:

Our shipping cost is automatically calculated based off of weight to ensure you receive the best price!

Domestic Shipping:

We offer domestic shipping within the United States.
Shipping typically takes between 5 to 8 business days from the date of order processing.
The shipping cost for domestic orders is based on the weight of the products purchased and ranges from $4.97 to $17.63.
Orders are processed and shipped Monday through Friday, excluding weekends and holidays.
Once your order has been shipped, you will receive a confirmation email containing tracking information.

International Shipping:

We are pleased to offer international shipping to a large number of countries.
International shipping typically takes about 10 to 14 business days from the date of order processing, depending on the destination.
The shipping cost for international orders is based on the weight of the products purchased and ranges from $11.11 to $15.32.
Please note that additional customs duties, taxes, or fees may apply upon delivery. These charges are beyond our control and are the responsibility of the customer.
Orders are processed and shipped Monday through Friday, excluding weekends and holidays.
Once your order has been shipped, you will receive a confirmation email containing tracking information.

Order Processing Time:

Orders are usually processed within 1-2 business days from the time of purchase.
Please note that processing times may vary during peak seasons or promotional periods.
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your order by visiting our website and entering your order number in the live chat button in the bottom right corner.

Delivery address:

Please ensure that the shipping address provided during checkout is accurate and complete.
We are not responsible for any delays or issues arising from incorrect or incomplete shipping addresses.
If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible by emailing support@thankgod.com.
If you encounter any issues with tracking your order or have concerns about its delivery status, please contact our customer support team by emailing support@thankgod.com. We will be happy to assist you.

Tracking says delivered but package was lost/stolen and customer DID pay for shipping protection:
We will either provide a full refund for the customer or reship their products depending on the customer's needs.

Tracking says delivered but package was lost/stolen and customer DID NOT pay for shipping protection:
We will provide a full refund via store credit.

What happens when the same order is lost twice:
We have a policy that replacements are only offered once per order. Therefore, if there is a different shipping address that would have a higher likelihood of a successful delivery, please provide this new address via email to support@thankgod.com proceeding the first unsuccessful attempt. We will do everything in our power to make sure your package arrives safely!

If you have any further questions or require additional assistance, please don't hesitate to reach out to our customer support team by emailing support@thankgod.com!